Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
The warranty is utilized through our authorized repair centers. The authorized repair center will make the determination whether the damage is due to a manufacturing defect. If it is a manufacturing defect, we will repair your luggage. If it is not repairable we will give you a replacement and in case if we don’t have same product, then we will give you similar model. If we feel it is not a manufacturing defect, we will give you an estimate before making any repairs to your luggage.To receive warranty service, please take your product to our authorized repair centers. You are always welcome to give us your suggestion through the contact form in our website.