RETURN & REFUND POLICY
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RETURN & REFUND POLICY

buyluggageonline.com guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 3 days of the shipment received date for a prompt refund. You will be refunded for the amount paid excluding the shipment cost. Shipping and handling charges are not refundable unless otherwise agreed. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.

RETURN INSTRUCTIONS:

1.Please drop us a message on whatsapp / sms on 050-4503048 with your order number, tracking number, the product you would like to return, along with the reason. We will arrange your request accordingly.

4. Please include the original packing list inside the carton. (If you don’t have it, please include a piece of paper detailing your name, address, email, phone #, product returning, and the order number.)
Items must be returned in brand new, unused condition, with all hang tags and packaging intact. Please ship returned items to the address on the return authorization form.

The original freight charges will not be reimbursed. The customer is responsible for the freight Charges.

No Exchange Policy

We do not accept orders or items for exchange.  If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience.  Placing the new order now just ensures that you will receive it quickly, and that it won’t go out of stock.
All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.

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