ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

In order to maintain a standard protocol for all our customers we are providing standard shipping which includes shipment through a courier company. All deliveries are made within 2-3 days. 

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Our standard shipping time is 2-3 working days. If you order on weekend, it may take one additional day to process the delivery.

DO YOU SHIP INTERNATIONALLY?

Currently, we are shipping only in United Arab Emirates and that too within city limits only. Any area which is located in UAE but is remote or is a Free Zone, where courier company cannot deliver, we do not ship. If you are ordering from such an area where delivery cannot be made, you need to give an alternative address which is within the city limits or if you do not have an alternative address you need to come to the store and have your order picked.


Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

Assisting our customers is our priority and that is why we have provided with following payment methods to our customers.

  • Cash-On-Delivery (Customers can opt for this method and have to pay in cash when they receive goods.)
  • Debit/Credit card (Customer can opt for this method as it is easy and payment can be processed within seconds.)
IS BUYING ON-LINE SAFE?

Buying online is very much safe as this is the new trend in the market and e-commerce business is booming all over the world. With growing number of transactions and purchases online, companies have made it more secure to buy online. A number of consumers all over the world prefer to buy online because it is more convenient and easier to shop just with a click or a tap.


Orders and Returns

HOW DO I PLACE AN ORDER?

In order to place an order, you need to go to our website and select a product that you want. Once you select a product, you will need to navigate to the checkout or continue shopping. Once you are done with adding products in the cart, go to the checkout page, enter your details with proper address (address should be within UAE and in the city limits only, we do not entertain any orders from outside UAE or city limits). Once you have entered the address, choose your payment method and click place order. Your order will be placed and will be delivered to you in 2-3 working days.

HOW DO I TRACK MY ORDER?

You can go to your user account and you can track your order from there by putting your order number in the given bar, we will respond to you about the status of your order. For customers who checkout as guests, you need to send us a query with your Order number so that we can track it for you.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, it is not necessary for you to have an account in order to place an order on our website. You can also place an order as a guest. However, it is recommended that you create an order on our website and subscribe to our newsletter so you can know about the latest models and get early discounts.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

You can contact our customer service personnel by reaching out to us by filing the form on our contact us page or you can simply call us at the provided number, you can also visit us at our store at the given location on the contact us page.

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